A very good afternoon everybody. Welcome to this session on self-service ALM through lifecycle services. Just before we get started, here's a quick show of hands. How many of you are on Dynamics 365 today? That's a good number, okay. So, we will go ahead and cover this session. Obviously, all of you who are on Dynamics 365 are very familiar with lifecycle services. We have continuously been evolving the service itself, the cloud service ATS lifecycle services. But most recently, we have made a really strong push towards making everything more self-service. So many of you are used to the process of logging a service request, waiting for some time, there's a lead time, and then you get back your service request and then your action gets edited. But a lot of what you will see that we are showing today is more self-service in nature. So that's definitely one of the big focuses of what we have and what we will focus on in this particular session. We will focus on some of the recent changes, but also some of the more upcoming changes in the next few months so that you get a good idea of what to expect. In general, my name is Mira Maha Bala. I'm the group program manager for lifecycle services, the cloud platform, the on-premises platform. And I have with me Manali. Hi everyone, I'm Manali Dougray. I'm a program manager on the platform team. Some of the areas that I work on are lifecycle services update management, as well as telemetry monitoring and diagnostics. So you will see a lot of those areas showcased here today as well. Great, so let's get started. Especially for people who have attended lifecycle services sessions before, you're probably familiar with this slide. I actually dabbled...
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